Refund policy

 

RETURN & EXCHANGE POLICY

We endeavour to serve our customers with complete shopping satisfaction. Please read the following terms and conditions carefully before placing your order.

1. EXCHANGE POLICY

We always try our best to make sure that you love your GAABA product.

We offer exchanges for eligible products within 7 days from the date of delivery, subject to the following conditions:

- The product must be unworn, unused, unwashed, unaltered and undamaged.
- The original price tag must be attached.
- The original packaging and invoice should be retained.
- The product must be in a saleable condition.
- The product must be returned securely packed to prevent damage during transit.

Exchange requests are subject to product availability.

2. NON-RETURNABLE AND NON-EXCHANGEABLE PRODUCTS

The following products are not eligible for return or exchange:

- Sale products
- Discounted products
- Products purchased using a coupon
- Products purchased using a gift voucher
- Accessories

3. DAMAGED OR WRONG PRODUCT

If you receive a damaged or incorrect product, please notify us within 48 hours of receiving the shipment.

You may contact us at:

Email: contact@gaaba.in
Phone / WhatsApp: +91 70146 31585

For a damaged or incorrect product, the product must:

- Be in its original condition.
- Not be washed, worn or damaged by the customer.
- Be in saleable condition, except where the product was received damaged.
- Have the original price tag and packaging intact.
- Be accompanied by the original invoice.

For eligible damaged or incorrect product claims, GAABA may arrange the return at our cost, subject to a maximum courier reimbursement of Rs. 200.

Upon receiving and inspecting the returned product, we will arrange a replacement, subject to product availability.

4. NO REFUND POLICY

All purchases made through our website are non-refundable.

We do not provide cash or payment-method refunds for eligible returns. Where an eligible resolution is approved, the product may be exchanged subject to availability.

For COD transactions, any approved refund or adjustment will be provided in the form of online store credit only.

5. EXCHANGE CONDITIONS

Exchange requests will not be accepted in the following circumstances:

- Minor variations in design or colour that may occur due to photography, lighting or screen settings.
- Incorrect or incomplete delivery address provided by the customer.
- Incorrect address format, including PO Box addresses.
- After three failed delivery attempts by the courier.
- If the package is refused by the recipient.
- If the product has been worn, washed, altered or damaged after delivery.
- If the product does not have its original tags or packaging.
- If the exchange request is made after the applicable exchange period.

6. RETURN SHIPPING

Customers must ensure that returned products are packed securely and safely to prevent loss or damage during transit.

For approved damaged or incorrect product claims, GAABA may bear the return courier cost subject to a maximum reimbursement of Rs. 200.

For other eligible exchange requests, return shipping arrangements and charges may apply as communicated by our customer support team.

7. PRODUCT AVAILABILITY

All exchanges are subject to availability of the requested product or size.

If the requested replacement is unavailable, our customer support team will communicate the available resolution.

8. CONTACT US

For any questions regarding returns or exchanges, please contact:

GAABA

A brand of P.R. INDUSTRIES.

Legal Business Name: P.R. INDUSTRIES

Email: contact@gaaba.in

Phone / WhatsApp: +91 70146 31585

Registered Office:
2nd Floor - 264/6, Sector 26,
Mahal Scheme, Pratap Nagar,
Jaipur - 302033, Rajasthan, India